Burst pipe repair in Kent.

A burst pipe needs attention at the source

A split pipe or failed joint can release water quickly. The visible patch may be some distance from the damaged section, especially when pipes run behind cupboards, floors or ceilings. Explain where you first noticed water and whether the flow is getting worse.

What to do before the plumber arrives

If it is safe and your internal stop tap turns normally, close it to reduce the water supply. Do not force a seized valve. Stay away from water near electrical fittings and keep others clear of a sagging or waterlogged ceiling. Our burst-pipe first-steps guide covers what to tell the plumber. It is not a substitute for making an unsafe area secure.

What a repair can involve

The leaking section needs identifying and assessing. Depending on the fault, this can mean repairing a connection or replacing a damaged length of pipe. Concealed pipework may need access before the extent of the problem is clear. Ask what making-good work is included and whether parts or another visit are needed. A pipe repair does not automatically include drying, decoration or insurance work. Keep your own record of damage if safe, and check any insurer requirements directly.

Internal pipe or underground supply?

Tell us whether the leak is inside, outside or near the water meter. Underground supply work can need different access and equipment. Do not assume an emergency indoor repair and a water-main excavation can be arranged in the same way. For slower or uncertain leaks, see water leak repair. For attendance in the primary areas, see Maidstone and Sittingbourne.